Project 3
WhatsApp bot enables human-like conversational ordering in 60 seconds.
Social Commerce
WhatsApp bot enables human-like conversational ordering in 60 seconds.
Boosting Conversion Rates for E-commerce Checkout
[Project Overview]
Faced with the challenge of streamlining onboarding and ordering in a market where WhatsApp is the dominant communication tool—used by over 70% of Nigerians—I built the first-of-its-kind WhatsApp ordering bot by integrating directly with META APIs. This solution enabled users to easily join our platform, order from local stores, and receive real-time order updates, leveraging familiar user behavior for a seamless experience.
[Problem Statement]
The platform struggled with a 40% cart abandonment rate during checkout. Users encountered unclear error messages, redundant fields, and poor mobile optimization, leading to frustration and drop-offs.
[Industry]
Social Commerce
[My Role]
Product Manager
[Platforms]
[Timeline]
January 2023 - June 2023
[Persona]
Jhon Roberts
Marketing Manager
I just want the checkout to be quick and painless—no surprises or unnecessary steps!
Age: 29
Location: New York City
Tech Proficiency: Moderate
Gender: Male
[Goal]
Quickly complete purchases without interruptions.
Trust the platform to handle her payment securely.
Access a seamless mobile shopping experience.
[Frustrations]
Long or confusing checkout processes.
Error messages that don’t explain the issue.
Poor mobile optimization that slows her down.
[Process]
[Outcome]
25% increase in checkout completion rates.
30% reduction in cart abandonment on mobile devices.
40% improvement in perceived ease of use, as measured by post-launch surveys.
[Key Learnings]